Returns and Exchanges Policy
Last updated:
Exchange or return within 7 days of receipt, in original condition with complete packaging and the invoice.
Time limit
You can exchange or return an item within 7 days of the date you received it.
Conditions
The item must be unused and in its original condition, with complete packaging, all accessories, and the invoice or order number.
Exclusions
Knives and sharp tools once used, opened batteries, custom or cut-to-order items, and items discounted in a clearance offer.
How to return
Message us on WhatsApp at +974 5094 7142 with your order number and a photo of the item, then bring it to the shop in Souq Waqif or we will arrange collection (a collection fee may apply).
Warranty
Items carrying an agent's warranty (flashlights and optics, for example) are handled under that agent's terms, and we help you send them in for service.
Refunds
We refund to the same payment method within 7 working days of accepting the return.